Product Quality and Safety
Product Quality and Safety
Aligned with the company's mission to "Deliver Value with Quality," Premier Marketing Public Company Limited and its subsidiaries uphold core values by consistently offering valuable products and services with a consumer-centric approach. This philosophy drives the company's commitment to product quality and the safety of all stakeholders throughout the business value chain. This commitment spans from the sustainable sourcing and selection of raw materials and stringent quality control during production to meticulous care in transporting goods until they reach the consumer, all to ensure product quality and safety.
Product Quality and Safety Policy
Premier Marketing Public Company Limited and its subsidiaries are dedicated to building strong and sustainable relationships with customers. Customer satisfaction is paramount to the company's business success. Therefore, the company strives to meet customer needs effectively by maintaining the quality of its products and services as follows:
The company delivers products and services that meet specified quality standards to customers completely and on time.
1. The company establishes quality control systems for products and services that meet industry standards, international benchmarks, and safety requirements.
2. The company provides accurate and truthful information about its products and services in all advertising and communications.
3. The company fosters awareness and motivates all employees to participate in maintaining quality at every step of the work process.
4. The company implements mechanisms and customer service systems that allow for product traceability, starting from the raw material source, quality control during production, transportation quality in distribution channels, and the safety and benefits derived from consumption.
5. The company also strictly encourages its distributors and sales representatives to adhere to these policies.
Product Quality and Safety Guidelines
To enable Premier Marketing Public Company Limited and its subsidiaries to deliver valuable and high-quality goods and services to consumers, the company emphasizes the importance of the entire process, from raw material sourcing and production to transportation and distribution. This ensures that goods and services reach consumers, while also promoting knowledge, understanding, and nutritional benefits received, as well as providing easy access to raw material traceability with due care, as follows:
Commitment to Quality in Raw Material Selection
Premier Marketing Public Company Limited and its subsidiaries are committed to promoting the balanced and sustainable use of resources. Thus, the company prioritizes selecting raw materials from sources that operate correctly and transparently, are traceable, do not harm the environment, and consider sustainability. This ensures that the practices of all stakeholders in the company's business chain align with ESG (Environmental, Social, and Governance) principles, fostering sustainable mutual success.
Commitment to Quality Control in Production
The company places a high priority on quality control and product safety. It adheres to good hygiene standards in the production process (GMP), Halal production principles, and Hazard Analysis and Critical Control Points (HACCP) systems. Additionally, it implements various quality management systems (ISO 9001, ISO 22000, BRC) and emphasizes environmental management systems (ISO 14001, ISO 50001, Green Industry) to ensure consumer confidence in product quality and safety.
Commitment to Quality in Product Transportation and Distribution
To ensure consumers can access valuable products, the company has developed efficient and environmentally friendly product transportation through various channels to distribution centers, ensuring timely delivery to stores. The company also has a distribution plan to guarantee consumers receive fresh products within four months of production, preserving their nutritional benefits and delicious taste until they reach the consumer.
Commitment to Nutritional Quality
To deliver products responsibly to consumers, the company communicates and discloses information on food labels, such as raw material origin, ingredients, nutritional value tables, allergen information, consumption recommendations, and channels for suggestions or complaints. This empowers consumers to confidently use this information when making purchasing decisions and provides an avenue for feedback, fostering participation in developing products and services according to consumer needs.
Commitment to Product Traceability
Based on the concept of production transparency and encouraging mindful consumption, the company aims for consumers to understand the origin of raw materials, whether they are legally sourced, do not impact society and the environment, and undergo standard and safe production processes, leading to documented nutritional benefits. Consumers can access and trace this information themselves by scanning the QR code displayed on the product label, benefiting consumers in their product selection decisions.
For 2025, the Company has set a clear target to drive consumer awareness, aiming for at least 20,000 scans per month on the www.Trust-TARO.com .
Product Quality and Safety Goals and Plans
- Key raw materials undergo quality control and are traceable to their source.
- Product manufacturing processes are certified to international standards.
- Taro products are traceable.
- Pet food products are traceable.
- Coffee products are IFOAM Accredited Organic certified.