Premier Marketing Public Company Limited

Premier Marketing Public Company Limited and its subsidiaries operate businesses that are crucial to the nation's economy and society. They consider it their responsibility to contribute to the survival and sustainability of society as a whole. Therefore, the company is committed to achieving sustainable business success, recognizing and prioritizing all stakeholder groups under the Premier Group's philosophy: "Progressive Business, Secure Employees, Sustainable Society." They firmly believe that maintaining a balance between business, employees, and society will foster the robust and sustainable growth of the company, society, and the environment together. The company has established the following policies and guidelines for stakeholders:

Policy on Conduct Towards Stakeholders

Board of Directors establishes policies and guidelines for each stakeholder group, along with concrete action measures. These policies are communicated and include measures for fair practices, ensuring that the company and its value chain are responsible towards stakeholders, as follows:

1) Shareholders

The company acts with honesty, integrity, transparency, and in the best interests of the company and its shareholders. It manages operations with prudence and caution to prevent harm to shareholders and does not seek personal gain or benefits for related parties by using any non-public company information. Furthermore, it does not engage in any actions that may create a conflict of interest with the company and does not disclose confidential company information to external parties, especially competitors.

2) Employees

The company recognizes the importance of its employees as valuable resources and treats all employees equally and fairly based on human rights principles. There is no discrimination based on race, ethnicity, gender, religion, or any other legally prohibited grounds. The company prohibits all forms of illegal forced labor and/or child labor. Its compensation and benefits policy is based on fairness, appropriateness to the nature of the work, responsibilities, and abilities of each employee, and is comparable to companies in the same industry. Additionally, the company has a policy for the continuous development and promotion of employees' knowledge and skills to advance their careers.

Regarding welfare policies, the company provides employees with additional benefits beyond those legally required, such as a provident fund and a savings cooperative. These serve as tools to motivate employee performance and retain personnel in the long term, as well as to provide security for employees' post-retirement life.

The company has established a safety policy by forming a committee to oversee safety, occupational health, and the working environment. This committee ensures compliance with laws and international standards and closely monitors operations. The company provides knowledge and training on safety, occupational health, and the working environment to employees and relevant parties and promotes awareness among all employees to prioritize and adhere to safety practices. Regular annual inspections of building safety systems, fire drills, and analyses of lighting levels and noise levels are also conducted.

3) Consumers/Retailers

The company has a policy to meet customer satisfaction by offering quality, standardized, and safe products that meet customer needs. It provides complete, accurate, and non-misleading information about its products and services, as well as sufficient and beneficial information to customers. A product recall process is in place should any quality irregularities be found.

4) Business Partners and Creditors

The company selects business partners fairly and conducts business with them equitably, without exploitation, respecting and adhering to the terms of the agreed contracts. It does not solicit, accept, or provide any dishonest benefits in its dealings with business partners or creditors. If any dishonest benefits are found to have been exchanged, the company will consult with the business partner or creditor to resolve the issue quickly and fairly for all parties involved.

5) Farmers

The company selects and purchases fairly, adheres to the terms of the agreed contracts, does not solicit, accept, or provide any dishonest benefits, and promotes knowledge and enhances agricultural skills to improve the quality of life for farmers.

6) External Agencies

The company values government and private sector agencies, aiming to operate correctly and appropriately. It strictly complies with relevant laws and regulations and is always aware that laws, rules, and customs in different localities may have varying conditions, procedures, and practices. The company also refrains from any actions that may induce employees of external agencies to act improperly.

7) Competitors

The company supports and promotes a policy of free and fair trade competition, without monopolies or requiring business partners to sell only the company's products. It has no policy of engaging in trade competition by illegally or unethically obtaining competitors' information.

The company promotes trade competition within a framework of good competitive practices, refraining from damaging competitors' reputations through false or unfair accusations. Furthermore, the company is willing to support and cooperate with competitors in areas that benefit consumers.

8) Community/Society

The company has established policies and guidelines for the community and society within its Code of Conduct, serving as principles for all employees, as follows:

1. Support activities that benefit the community and society as a whole and build positive interactions with the communities where the company's establishments are located.
2. Comply with or ensure compliance with relevant laws and regulations.
3. Do not support or engage in transactions with individuals who pose a threat to the community or society.
4. Pay attention to and take responsibility for addressing public concerns about potential hazards arising from the company's products/services or operations.
5. Participate in improving the quality of life, building a happy coexisting society, developing morality and ethics, preserving good culture, and cultivating a sense of social responsibility and volunteerism among employees.

9) Environment

The company has established the following policies for conducting business under environmental standards:

1. Refrain from any actions that may harm natural resources and the environment.
2. Comply with or ensure compliance with laws and regulations related to the environment.
3. Do not support or engage in transactions with individuals who pose a threat to the overall environment.
4. Promote the efficient use of resources and implement policies for energy and other resource conservation by adopting energy-saving technologies within the company.
5. Promote environmental awareness among employees, including organizing environmental activities with employee participation, by establishing it as a policy and publicly disclosing its implementation.

The Board of Directors has designated the Company Secretary as the recipient and manager of stakeholder complaints, disclosing the process and channels on the company's website or in the Annual Registration Statement (Form 56-1 One Report).
There is a mechanism in place to protect whistleblowers and measures to provide compensation in cases where stakeholders have suffered damages due to the company's violation of their legal rights.

The company has continuously conducted analysis of the expectations of various stakeholder groups who may be positively or negatively impacted by its business operations. This is to enhance opportunities for satisfaction and mitigate risks from disputes with stakeholders through various engagement processes, including satisfaction surveys, interviews, joint meetings, store visits, and feedback sessions with the Governance and Risk Management Committee. The purpose is to inform the development of action plans, operational strategies, key performance indicators, and further analysis of stakeholder expectations and needs to ensure appropriate responses.

Table showing the indication and analysis of stakeholder expectations